Rajesh Kumar Singh
Chairman and Managing Director
Enabling IT Driven Business Operations
Information Technology Driven Business::
Digital transformation is impacting business worldwide, changing traditional models, and redefining company’s business operation and has crafted a revolution across industries. Being a central public sector, we are constantly focusing on IT driven business towards transparency & efficiency, keeping information security as top priority for various aspects of its operations while aiming to meet our customer expectations, facilitating diverse collaborations and ensuring continuous growth.
Accordingly, company has adopted various significant digital transformation initiatives towards IT driven business operations during last few years and which emphasize more recently.
The major landscape of IT initiative towards digital adoption and digital transformation started decades ago by deploying world class Oracle EBS ERP System for Controlling Finance and Human Resource Management functions to a large extent across the company.
We have recently strengthened our IT infrastructure by deploying a series of servers along with a high-end enterprise-grade server, SAN (Storage Area Network) storage, and a Tape Library within our in-house Data Center. This enhancement significantly improves our computing power, storage capabilities, and data backup readiness, supporting the growing demands of our business operations and continuity planning.
All our online applications, including the ERP system, are deployed in a multi-cloud environment with a robust failover–switchover strategy. This architecture is tightly integrated with our on-premises Data Center (DC) and Disaster Recovery (DR) setup to ensure high availability, business continuity, and minimal service disruption in the event of system failures or disasters.
Our Oracle E-Business Suite (EBS) ERP system has migrated this year with latest version of applications 12.2 from existing 12.1, integrated with the Business Intelligence (BI) based Enterprise Command Center (ECC) module, and hosted on the Oracle 19c database platform discarding existing 11g platform. This strategic upgrade significantly enhances data availability and operational transparency across the organization. The BI-based reporting tools provide real-time insights by fetching live data directly from the ERP system; thereby enabling faster, data-driven decision making. These capabilities have notably improved the generation and accuracy of Financial and Management Information System (MIS) reports, supporting better governance and strategic planning
As part of digital transformation journey, We have implemented a Host-to-Host (H2H) payment integration methodology to automate financial transactions with all stakeholders. This solution establishes a secure and direct connection between the company’s ERP system and the dedicated servers of multiple banking partners. The H2H setup significantly reduces manual intervention, thereby minimizing the risk of human error, enhancing transaction accuracy, and streamlining the overall payment process. This automation has led to substantial savings in time and effort, while improving operational efficiency and financial governance.
In alignment with the Government of India's paperless office initiative, We have taken several strategic steps to digitize its operations, enhance procedural efficiency, and strengthen governance through cutting-edge technology.
eFile–eOffice System [ Introduced in 2021 & re-designed in 2023 ]
e-PMS for Design & Drawing Approvals [ Introduced in 2024 ]
To ensure the smooth functioning of all IT operations, the IT Department conducts extensive training programs for all users through video conferencing. During the last financial year, comprehensive training was provided on all ERP functional modules—namely Finance & Accounts, HRMS & Payroll, and Purchase & Inventory (specifically for Howrah Works). These sessions focused on familiarizing users with the upgraded and migrated ERP version to support effective adoption and continued functionality within the new ERP setup. Simultaneously, ERP technical training was also imparted to all IT team members to strengthen their capabilities in system development, support and maintenance. Furthermore, a full-day training session on Artificial Intelligence (AI) was organized for all employees to promote the use of AI in day-to-day business operations.
The company has introduced a dedicated Video Conferencing (VC) facility through both hardware-based systems and software platforms (such as CISCO Webex) to enable seamless meetings for project reviews, discussions with bidders, and other collaborative sessions.
Additionally, the company’s e-mail services are now with National Informatics Centre (NIC), Government of India and hosted in cloud , supported by a 60 Mbps Internet Leased Line (ILL) with a backup connection. To enhance cyber security, e-mail system uses a robust two-factor authentication by means of OTP which introduced recently with additional features like VC etc .
Cyber security initiatives within the company are led by the General Manager (IT), who also serves as the Chief Information Security Officer (CISO), through the Information Security Cell of the IT Department. The Information Security Cell has developed comprehensive manuals on ‘IT Policies & Procedures’ and a ‘Cyber Crisis Management Plan’, establishing a strong foundation for proactive information security management. To safeguard critical IT infrastructure, the company has deployed advanced security components including Cisco and FortiGate firewalls, as well as honeypot devices, within the Data Center network circuit.
A few years ago, the company achieved certification for the Information Security Management System (ISMS) ISO 27001:2022 and has since successfully completed all subsequent audits. Notably, the audit remarks confirmed that no security-related issues were observed. The scope of the certification encompasses multidisciplinary services in design, engineering, procurement, construction, and management of construction projects, including project management consultancy in the fields of infrastructure, industrial, and other construction projects, as well as workshop operations. This certification ensures the implementation of robust information security measures in accordance with the Statement of Applicability.
The company maintains active collaboration with designated statutory bodies such as the Computer Emergency Response Team - India (CERT-In) and the National Critical Information Infrastructure Protection Centre (NCIIPC). It consistently adheres to cyber security guidelines and recommendations issued by these agencies through the Ministry of Heavy Industries (MHI), Government of India. Additionally, the company conducts regular training and awareness programs for employees, and participates in simulation exercises organized by CERT-In and NCIIPC to ensure preparedness and response capabilities.
The official website of the company has been enhanced further and tested, audited, and certified as compliant with CERT-In security guidelines, and has received the ‘Web Security Audit Certificate.’ It also complies with GIGW 3.0 (Guidelines for Indian Government Websites) norms as mandated by CERT-In.
The IT Department, leveraging its technical expertise, actively coordinates, collaborates, and extends support to the Project Division for the successful execution of various IT infrastructure-related activities across major projects. Recently, the department successfully completed an IT infrastructure and automation project valued at ₹20 crore for an industrial sector client, fully compliant with Industry 4.0 norms. Additionally, a separate project worth ₹3 crore was completed for educational institutions, focusing on networking and surveillance solutions.
Furthermore, special IT initiatives have been undertaken to enhance the company’s corporate branding and visibility through strategic engagement on various social media platforms and updates to the company’s official website.
In recognition of its efforts and achievements in digital transformation, the company received a prestigious award for IT Excellence in the category of Enterprise Application at the PSE Summit, organized by the Indian Express Group.
Digital transformation is impacting business worldwide, changing traditional models, and redefining company’s business operation and has crafted a revolution across industries. Being a central public sector, we are constantly focusing on IT driven business towards transparency & efficiency, keeping information security as top priority for various aspects of its operations while aiming to meet our customer expectations, facilitating diverse collaborations and ensuring continuous growth.
Accordingly, company has adopted various significant digital transformation initiatives towards IT driven business operations during last few years and which emphasize more recently.
The major landscape of IT initiative towards digital adoption and digital transformation started decades ago by deploying world class Oracle EBS ERP System for Controlling Finance and Human Resource Management functions to a large extent across the company.
We have recently strengthened our IT infrastructure by deploying a series of servers along with a high-end enterprise-grade server, SAN (Storage Area Network) storage, and a Tape Library within our in-house Data Center. This enhancement significantly improves our computing power, storage capabilities, and data backup readiness, supporting the growing demands of our business operations and continuity planning.
All our online applications, including the ERP system, are deployed in a multi-cloud environment with a robust failover–switchover strategy. This architecture is tightly integrated with our on-premises Data Center (DC) and Disaster Recovery (DR) setup to ensure high availability, business continuity, and minimal service disruption in the event of system failures or disasters.
Our Oracle E-Business Suite (EBS) ERP system has migrated this year with latest version of applications 12.2 from existing 12.1, integrated with the Business Intelligence (BI) based Enterprise Command Center (ECC) module, and hosted on the Oracle 19c database platform discarding existing 11g platform. This strategic upgrade significantly enhances data availability and operational transparency across the organization. The BI-based reporting tools provide real-time insights by fetching live data directly from the ERP system; thereby enabling faster, data-driven decision making. These capabilities have notably improved the generation and accuracy of Financial and Management Information System (MIS) reports, supporting better governance and strategic planning
As part of digital transformation journey, We have implemented a Host-to-Host (H2H) payment integration methodology to automate financial transactions with all stakeholders. This solution establishes a secure and direct connection between the company’s ERP system and the dedicated servers of multiple banking partners. The H2H setup significantly reduces manual intervention, thereby minimizing the risk of human error, enhancing transaction accuracy, and streamlining the overall payment process. This automation has led to substantial savings in time and effort, while improving operational efficiency and financial governance.
In alignment with the Government of India's paperless office initiative, We have taken several strategic steps to digitize its operations, enhance procedural efficiency, and strengthen governance through cutting-edge technology.
eFile–eOffice System [ Introduced in 2021 & re-designed in 2023 ]
- A sophisticated, in-house designed eFile–eOffice system has been implemented using the latest software technologies. This platform features OTP-based Digital Signature Authentication and incorporates aspects of Block chain Technology for secure, traceable movement and approval of files, note sheets, and official documents across the organization.
- A comprehensive Surveillance System, along with a Visitor Management System (VMS) / e-Gate Pass System, has been implemented at the Corporate Office and other key locations to enhance security and streamline visitor tracking.
- HRMS module of our ERP system is seamlessly integrated with the Online Employee Information System (EIS) - a unified single-window digital portal designed to reduce manual intervention, enhances transparency, and empowers employees with real-time access to critical employment-related information. Through this portal, employees have direct access to their Digital Service Book and a comprehensive suite of paperless self-service functionalities, including Travel approval & Leave management, Pay slip and PF slip, Form 16, salary Certificate, online performance appraisal, Access to official circulars, Digital Suggestion Box for feedback and ideas. This initiative reflects our commitment to digital empowerment, operational efficiency, and a greener, paperless work environment.
- A Central Payment Processing System has been launched to digitize and expedite the end-to-end payment approval workflow, reducing delays and enhancing financial control.
- A biometric attendance system with a dedicated central server has been deployed across all offices and project sites. It is fully integrated with the HRMS:EIS portal, enabling a dynamic leave management system and ensuring real-time attendance tracking and transparency.
- An online project monitoring portal has been developed for effective and real-time tracking of weekly/fortnightly project progress. The portal displays progress data and images in comparison with project planning, alongside graphical dashboards for better visibility and management.
e-PMS for Design & Drawing Approvals [ Introduced in 2024 ]
- The company has introduced the e-Project Management System (e-PMS) to digitize and streamline the design and drawing approval process between the Project Team, Consultants, and Clients, improving coordination and reducing turnaround time.
- To manage critical company documents efficiently, the organization has introduced its own e-Docs System for centralized control, retrieval, and archiving of important files and records.
- To ensure effective utilization and monitoring of equipments / assets deployed at various project sites, a dedicated Asset Tracking Portal has been made operational.
- To ensure effective utilization and monitoring of IT Assets ,to maintain accurate inventory records, to track ownership, location, and status , e-IT System introduced.
- To manage, and resolve complaints from different computer users in a systematic and transparent manner e-CMS system introduced.
- To enhance transparency, operational efficiency, and real-time monitoring of inventory activities, we have implemented a cloud-based Online Inventory Management System across project sites. This e-Store system enables the digital recording of Goods Receipts (GRs), automated store ledger maintenance, and facilitates end-to-end visibility into material movement and stock levels at various locations. The system supports informed decision-making, improves accountability, and significantly reduces manual errors associated with traditional inventory practices.
- To automate and streamline all GST-related processes, we have implemented an online ERP-integrated GST solution. This solution enables the generation of comprehensive GST reports, and facilitates the reconciliation of GSTR-2B with counterparty filings, thereby minimizing discrepancies and ensuring accurate input tax credit (ITC) claims. By integrating GST compliance directly with the ERP system, the solution significantly reduces redundant operations, enhances data accuracy, and strengthens regulatory compliance. It also improves operational efficiency by eliminating manual reconciliation efforts and supporting real-time GST data visibility.
- To create a centralized cloud-based repository for all party invoices along with their relevant supporting e-documents, we have introduced an e-Voucher System. This initiative enables the digitization of the payment voucher approval process, which is generated from the ERP system.The system is designed to streamline financial operations, enhance traceability, and strengthen internal controls. The Central Accounts Hub at Howrah oversees the end-to-end digital workflow, ensuring improved oversight, transparency, and audit readiness in financial transactions.
- To streamline procurement processes and ensure seamless coordination between the Government e-Marketplace (GeM) platform and the company’s ERP system, we have introduced a custom GeM–ERP Integration System through a dedicated portal. This integration enables automated data exchange for procurement activities, reduces manual interventions, ensures compliance with public procurement norms, and enhances transparency, traceability, and operational efficiency across the procurement lifecycle.
- To ensure transparency and accountability in project execution towards contractor billing and payments, design and development of e-Measurement Book (e-MB) done and testing and enhancements are in process to record measurements of work done on-site for real-time documentation system that replaces the traditional paper-based measurement books.
- To capture invoice data digitally based on project milestones & orders from project sites and there on generate, send, manage, and track GST invoices from respective zonal, regional & corporate office and link between businesses & clients in a structured electronic format, testing of e-Invoice System are in process
To ensure the smooth functioning of all IT operations, the IT Department conducts extensive training programs for all users through video conferencing. During the last financial year, comprehensive training was provided on all ERP functional modules—namely Finance & Accounts, HRMS & Payroll, and Purchase & Inventory (specifically for Howrah Works). These sessions focused on familiarizing users with the upgraded and migrated ERP version to support effective adoption and continued functionality within the new ERP setup. Simultaneously, ERP technical training was also imparted to all IT team members to strengthen their capabilities in system development, support and maintenance. Furthermore, a full-day training session on Artificial Intelligence (AI) was organized for all employees to promote the use of AI in day-to-day business operations.
The company has introduced a dedicated Video Conferencing (VC) facility through both hardware-based systems and software platforms (such as CISCO Webex) to enable seamless meetings for project reviews, discussions with bidders, and other collaborative sessions.
Additionally, the company’s e-mail services are now with National Informatics Centre (NIC), Government of India and hosted in cloud , supported by a 60 Mbps Internet Leased Line (ILL) with a backup connection. To enhance cyber security, e-mail system uses a robust two-factor authentication by means of OTP which introduced recently with additional features like VC etc .
Cyber security initiatives within the company are led by the General Manager (IT), who also serves as the Chief Information Security Officer (CISO), through the Information Security Cell of the IT Department. The Information Security Cell has developed comprehensive manuals on ‘IT Policies & Procedures’ and a ‘Cyber Crisis Management Plan’, establishing a strong foundation for proactive information security management. To safeguard critical IT infrastructure, the company has deployed advanced security components including Cisco and FortiGate firewalls, as well as honeypot devices, within the Data Center network circuit.
A few years ago, the company achieved certification for the Information Security Management System (ISMS) ISO 27001:2022 and has since successfully completed all subsequent audits. Notably, the audit remarks confirmed that no security-related issues were observed. The scope of the certification encompasses multidisciplinary services in design, engineering, procurement, construction, and management of construction projects, including project management consultancy in the fields of infrastructure, industrial, and other construction projects, as well as workshop operations. This certification ensures the implementation of robust information security measures in accordance with the Statement of Applicability.
The company maintains active collaboration with designated statutory bodies such as the Computer Emergency Response Team - India (CERT-In) and the National Critical Information Infrastructure Protection Centre (NCIIPC). It consistently adheres to cyber security guidelines and recommendations issued by these agencies through the Ministry of Heavy Industries (MHI), Government of India. Additionally, the company conducts regular training and awareness programs for employees, and participates in simulation exercises organized by CERT-In and NCIIPC to ensure preparedness and response capabilities.
The official website of the company has been enhanced further and tested, audited, and certified as compliant with CERT-In security guidelines, and has received the ‘Web Security Audit Certificate.’ It also complies with GIGW 3.0 (Guidelines for Indian Government Websites) norms as mandated by CERT-In.
The IT Department, leveraging its technical expertise, actively coordinates, collaborates, and extends support to the Project Division for the successful execution of various IT infrastructure-related activities across major projects. Recently, the department successfully completed an IT infrastructure and automation project valued at ₹20 crore for an industrial sector client, fully compliant with Industry 4.0 norms. Additionally, a separate project worth ₹3 crore was completed for educational institutions, focusing on networking and surveillance solutions.
Furthermore, special IT initiatives have been undertaken to enhance the company’s corporate branding and visibility through strategic engagement on various social media platforms and updates to the company’s official website.
In recognition of its efforts and achievements in digital transformation, the company received a prestigious award for IT Excellence in the category of Enterprise Application at the PSE Summit, organized by the Indian Express Group.
Important News/Messages
Introduced e-Voucher System to strengthen internal control
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